Shipping & Refund Policy
Shipping to Canada
We ship via Canada Post or Purolator
Shipping times are typically on average 2 to 10 days, unless otherwise stated at checkout. Time estimates are based on our experience and not guaranteed. Actual shipping times depend on service availability, size of your order and your location, and may be subject to service disruption for reasons out of our control.
Warehouse Handling Time
Shipping time does not include warehouse handling time. Warehouse handling time is be 1-2 business days depending on what you are ordering. We do not operate on weekends or public holidays. If you make an order during on the weekend or public holiday, we will resume handling you order the following business day. Orders made after 2pm Pacific Time are processed on the next business day.
What can be refunded
For defective items, incorrect or missing orders: If the item arrived damaged, arrived in non-working condition, or item not received, please contact us within 20 calendar days of purchase. Beyond this period, we will no longer accept any claims.
For any other reason: you must request a refund within 24 hours of making the purchase to receive a full refund. After this time, we do not issue refunds unless for reasons above (see “For defective, items, incorrect or missing orders).
How to Request a Refund or Product Exchange
You can request a refund by contacting us at email@example.com. Your refund request must include:
- Your order number
- The email address you used for ordering
- The items you are requesting a refund for
- The reason for requesting a refund
- For defective items, please include the defect or issue for each item, if applicable
AFTER we confirm and approve your refund request in writing, please follow the instructions sent to you by email and ship the product back to us.
For defective items, incorrect or missing orders: We will be responsible for the cost of shipping the product back to us.
For any other reason: You will be responsible for the cost of shipping the product back to us.
After receiving the product from you, we will issue a refund back to your credit card, or through a mutually agreed upon method.